REVOLVE Order Return: Everything You Need To Know

REVOLVE Clothing is a prominent online fashion retailer that has carved a significant niche in the e-commerce landscape. It stands out for its meticulously curated collection of trendy apparel, footwear, accessories, and beauty products catering to both women and men.

Featuring a diverse range of items from well-known designers and emerging brands, as well as their own in-house labels, REVOLVE positions itself as a destination for fashion-forward individuals seeking contemporary and stylish pieces.

Receiving an order that doesn't quite meet your expectations is a common occurrence in the world of online shopping, even with retailers like REVOLVE that offer a vast and appealing selection. When this happens, understanding the store's return policy becomes essential for a smooth and hassle-free resolution.

Knowing the ins and outs of REVOLVE's return process empowers you to navigate any discrepancies or dissatisfaction with your purchase confidently, ensuring you can easily initiate a return if needed.

Therefore, familiarizing yourself with REVOLVE's order returns is a valuable step for any online shopper. Here is a detailed guide to Revolve order returns:

REVOLVE Order Return:

REVOLVE offers a customer-friendly return policy. Here is a guide to understanding REVOLVE's Return Policy:

Note that the official REVOLVE website is the ultimate source of truth. Look for "Returns," "Exchanges," or "Customer Service" sections.

REVOLVE typically offers a specific timeframe (e.g., 30 days) from the ship date (not the order date) to return eligible items.

The items must be returned in new, unused condition with all original tags and packaging intact. This usually means:

• Unworn: No signs of wear, use, or alteration.
• Unwashed: Must not be washed.
• Original Tags Attached: All original tags, labels, and any attached security seals must be intact.
• Original Packaging: Items must be returned in their original packaging, including boxes, dust bags, and protective materials.

Some items are typically not returnable:

• Final Sale Items: Items marked as "Final Sale" are almost always non-returnable.
• Intimate Apparel: Underwear, swimwear (if the hygiene liner is removed), and lingerie are often excluded for hygiene reasons.
• Gift Cards: Non-refundable.
• Beauty Products: Depending on their policy, opened or used beauty products are not returnable.

REVOLVE refunds are usually issued to the original method of payment (credit card, PayPal, etc.). Also, REVOLVE usually offers free return shipping within the US. International returns might have different rules and costs (as seen below).

How to Initiate a Revolve Return Process:

The following steps will help you initiate a return to Revolve:

1. Check Eligibility (as seen above):

• Return Window: Confirm your return falls within the permitted timeframe (30 days).
• Item Condition: Verify the item is in new, unused condition with tags and packaging.
• Exclusions: Make sure the item isn't on the non-returnable list.

2. Initiate the Return Online:

• Log In: Go to the Revolve website or app and log into your account.
• Find Your Order: Locate the order containing the item you want to return.
• Start the Return: Click on the order details. You should see an option to "Return Items" or "Start a Return."
• Select Items: Choose the specific items you are returning.
• Reason for Return: Select a reason for the return from the dropdown menu (e.g., "Doesn't fit," "Damaged," or "Didn't like the style").
• Choose Refund/Exchange (if applicable): If exchanges are offered, select it. Otherwise, confirm you want a refund.

REVOLVE will typically generate a prepaid shipping label for you to print. Review and submit your return request. You should receive a confirmation email.

3. Prepare the Return Package:

• Pack Carefully: Place the item(s) securely in the original packaging (if possible). If the original packaging is damaged, use a sturdy box or padded envelope.
• Include Documentation: Include the packing slip or a copy of your order confirmation.
• Attach Return Label: Affix the printed REVOLVE return shipping label to the outside of the package. Make sure the barcode is visible and scannable.

Note: Before packing your return, document the item, tags, and packaging with photos or videos. This can be helpful in case of disputes.

How to Ship the Return to REVOLVE:

a. For Domestic Orders (Within The USA):

REVOLVE offers a customer-friendly return policy with two main options for domestic orders:

1. In-Person with Happy Returns: This is a convenient, box-free, and label-free method. You initiate your return online to receive a QR code, find a nearby Happy Returns Return Bar, and simply bring your items. Refunds are typically processed within 24 hours of drop-off. However, certain items like fragrances and aerosols are excluded from this option.

2. Through Mail: All domestic orders include a free prepaid return mailing label. You just need to pack your items securely, affix the label, and drop it off at a carrier location or schedule a pickup. If you are returning items from multiple orders, include a note with all the order numbers inside the package.

• Drop Off: Take the package to the appropriate shipping carrier (e.g., USPS, FedEx, UPS - whichever is specified on the return label).

Obtain a receipt and keep the tracking number for your records. Use the tracking number to monitor the status of your return package and confirm delivery to REVOLVE.

Note: Allow REVOLVE several business days (typically 7-14) to process your return and issue a refund. You should receive an email notification when your return has been processed and the refund has been issued

b. For International Order:

Returning international orders to REVOLVE has some key differences compared to domestic returns. Here's what you should generally expect:

1. Return Options: REVOLVE typically offers a return option for international orders, but the specific method might vary depending on your location. They often partner with services like ReadyReturns for certain countries like Canada, where you can generate a free return label. It's less common to have an in-person drop-off option like Happy Returns for international orders.

2. Shipping Costs: While domestic returns are free, you might be responsible for the return shipping costs for international orders. This can depend on REVOLVE's specific policy for your country. Be sure to check the return instructions provided when you initiate your return online.

5. Customs and Duties: This is a crucial aspect of international returns.

• Original Duties and Taxes: The duties and taxes you paid on the original order might be refundable. This often depends on the policies of your local customs authority. REVOLVE may provide instructions on how to claim these back.
• Return Customs Forms: You will likely need to fill out customs declaration forms when shipping the items back. It's essential to accurately declare the contents as "returned goods" to avoid additional charges or complications. REVOLVE should provide guidance on how to do this.
• Refund Processing: Once REVOLVE receives your international return, the processing time for the refund is generally similar to domestic returns (a few business days). However, it might take longer for the refund to appear in your account due to international banking processes.

REVOLVE exchanges for international orders can be more complex due to shipping costs and customs procedures. It's possible that REVOLVE might process an international return as a refund, and you would need to place a new order for the desired item.

Troubleshooting Common Issues:

• Return Denied: If your return is denied, contact REVOLVE customer service immediately to inquire about the reason and explore your options.
• Missing Refund: If you haven't received your refund within the expected timeframe, contact REVOLVE customer service to check the status.
• Lost Return Package: If your return package is lost in transit, file a claim with the shipping carrier, and provide REVOLVE with the tracking information.

By following these steps, you can navigate REVOLVE's return process efficiently.

Does REVOLVE have Free Returns?

Yes, REVOLVE generally offers free returns for domestic orders within the United States. They provide two convenient free options, as seen above:

1. In-Person with Happy Returns: This is a box-free and label-free option. You initiate your return online, get a QR code, and drop off your items at a nearby Happy Returns Return Bar. Refunds are typically issued within 24 hours of drop-off. However, some items, like fragrances and aerosols, are excluded from this service.
2. Through Mail: All domestic orders come with a free prepaid return mailing label. You simply package your items and drop them off at a carrier location or schedule a pick-up.

However, it's important to note that free returns typically apply to domestic orders.

For international orders, the return policy is different, and you will likely be responsible for the return shipping costs (as seen above). Make sure to check the specific return instructions provided when you initiate your international return online through your REVOLVE account, as the process and any associated fees will vary depending on your location.

Revolve Return Limit:

Revolve doesn't explicitly state a hard limit on the number of returns you can make. However, they do have systems in place to flag and potentially take action against accounts that are deemed to be abusing their return policy.

REVOLVE's Anti-Abuse Clause:

• "Excessive Returns": Revolve's return policy typically includes a clause that allows them to refuse service or close accounts if they suspect excessive returns, fraudulent activity, or abuse of their return policy.
• Subjective Interpretation: The term "excessive" is subjective and not clearly defined. This means Revolve has some discretion in determining what constitutes abuse.

They might look at the following factors:

1. Frequency of Returns: How often do you return items?
2. Percentage of Orders Returned: What percentage of your total orders do you return?
3. Value of Returned Items: How much money are you returning in total?
4. Reasons for Returns: Are the reasons for returns consistent and valid, or do they seem suspicious
5. Overall Account Activity: Your entire purchase history and account activity might be considered.

Potential Consequences of Excessive Returns:

REVOLVE may respond by:

• Warning: You might receive a warning from Revolve about your return activity.
• Account Suspension or Closure: In more severe cases, Revolve could suspend or close your account.
• Return Restrictions: They might restrict your ability to return items in the future. For example, they might require you to pay for return shipping.
• Refusal of Service: They could refuse to sell to you altogether.

Note that, Happy Returns has a limit of 9 items per return. REVOLVE Returns with 9 or more items will not be accepted through this method.

Also, note that during the Holiday season (November 1st - December 25th), REVOLVE extends the return window, accepting returns after 30 days as long as they are received by January 10th.

How to Avoid Being Flagged for Excessive Returns:

1. Shop Responsibly: Only order items that you genuinely intend to keep.
2. Read Product Descriptions Carefully: Pay close attention to sizing charts, materials, and other product details to avoid ordering items that don't fit or meet your expectations.
3. Read Reviews: Check customer reviews for insights into fit, quality, and other aspects of the product.
4. Contact Customer Service with Questions: If you are unsure about a particular item, contact Revolve customer service before placing your order.
5. Be Honest About Return Reasons: Provide accurate and honest reasons for your returns.
6. Avoid Buying Multiple Sizes/Colors with Intent to Return: Don't order several sizes or colors of the same item with the intention of returning all but one. This is a common red flag.
7. Avoid Renting Outfits: Don't use Revolve as a "rental" service by ordering clothing for a one-time event and then returning it.
8. Be Mindful of Your Overall Return Rate: Try to keep your return rate reasonable compared to your total purchase volume.

If you have a legitimate reason for making frequent returns (e.g., medical condition, pregnancy, frequent travel), contact Revolve customer service to explain your situation. They may be more understanding if you communicate openly and honestly.

In conclusion, while Revolve doesn't have a specific return limit, they do monitor accounts for excessive returns and can take action if they suspect abuse. Shop responsibly, read reviews carefully, and communicate with customer service if you have any concerns to avoid being flagged.