SHEIN Checkout Not Working: Causes And How To Fix It

shein checkout not working: causes and how to fix it

SHEIN allow both online and offline shopping, and also accepts online payments through their mobile app or website.

SHEIN, the popular online fashion retailer, is known for its trendy and affordable clothing. However, many customers have encountered frustrations at the checkout stage, with the process failing to complete or encountering various error messages.

This guide provides a solution to the issue of SHEIN checkout not working, exploring the potential causes, some common troubleshooting steps.

Check out below for more details.

SHEIN Checkout Not Working

Imagine shopping at shein using their mobile app or website online and at checkout when you want to make payments, you realize that it is not working.

There are several reasons why your Shein checkout might not be working. Here are some of the most common causes:

Technical Issues:

  • Server overload: High traffic or maintenance periods can overload Shein's servers, leading to checkout disruptions.
  • App bugs or website glitches: Outdated apps, browser incompatibilities, or website bugs can interfere with the checkout process.
  • Temporary service outage: Technical hiccups can occasionally take down some or all of Shein's checkout functionalities.

Payment Problems:

  • Incorrect payment information: Double-check your card details, expiration date, and security code. Ensure everything is accurate and matches your billing statement.
  • Declined credit card: Your bank might decline the transaction due to insufficient funds, suspicious activity, or expired card.
  • Payment method issues: Ensure your chosen payment method is valid and active. Some prepaid cards or specific payment processing networks might not be accepted by Shein.

Account Issues:

  • Login problems: Double-check your username and password. Consider resetting your password if you're unsure.
  • Outdated account information: Verify your address, phone number, and email address are current and match your billing information.
  • Order limit reached: Shein might have order limits per account or per period. Check if you've exceeded any limitations.

Other Potential Causes:

  • Shipping restrictions: Your chosen shipping option might not be available to your location. Check for any regional restrictions.
  • Promotional code issues: Invalid or expired codes, exceeding usage limits, or incompatible promotions can cause errors.
  • Security concerns: If Shein detects potential security issues with your connection or payment, it might block the checkout to protect you.

Tap here to learn more about shein promo codes and coupon codes.

How To Fix SHEIN Checkout If Not Working

Checkout errors can be frustrating, but fear not fashion friend. Here is a guide on what to do if shein checkout not working.

1. Restart Your Device and App/Website

Restart the device you used to login  to your shein account:

  • Phone: Hold the power button and tap "Restart."
  • Computer: Click the Start button, select Power, and choose "Restart."
  • Shein Mobile App: Close the app completely and reopen it.
  • Shein Website: Close the browser tab and open a new one.

2. Update the App/Website

Ensure that your shein mobile app and website are updated versions: 

  • App: Check for updates in the App Store or Google Play Store.
  • Website: Clear your browser cache and cookies.

3. Double-Check Payment Information:

Shein allows customers to add a payment option to your shein account through their website or mobile app. Check out payment details to ensure that there are no errors.

Check out for the following, in case you are using a credit card:

  • Card details: Ensure they're accurate and match your bank statement.
  • Expiration date: Verify it's valid.
  • Security code: Enter it correctly.
  • Billing address: Match it with your bank's records.

4. Review Account Information:

Ensure that the following details are correct.

  • Address, phone number, and email: Confirm they're current.
  • Order limits: Check if you've exceeded any.

5. Check Shipping Restrictions:

Verify if your chosen shipping method is available to your location. Shein offer two types of shipping; standard and express shipping. Tap here for more details.

6. Review Applied Promotions:

Ensure that the Coupon codes are valid and compatible with your order.

7. Clear App/Browser Cache and Cookies:

Accumulating useless data in the form cookies and caches can slow shein checkout process.

  • Mobile App: Log in to SHEIN app and go to Storage. Tap on cache and then Clear Cache.
  • Browser: Go to Settings and tap on History, followed by Clear Browsing Data.

8. Try a Different Payment Method:

Shein accepts numerous payment options. If one is not working, simply switch to another.

Example, if your card is having issues, try PayPal or another option.

9. Contact SHEIN Customer Support:

Reach out: If none of the above steps work, contact customer service for personalized assistance.

When checkout on shein, use a strong internet connection and avoid using public Wi-Fi.

SHEIN Account My Orders [Access Your SHEIN Orders Through Your Account]

Shein allows  you to access your Shein shopping history through your shein  account. Here's a guide on accessing your orders through your account:

1. Log in to your Shein Account:

  • Open the Shein website or app.
  • Click or tap "Sign In" or "My Account."

  • Enter your email address and password.
2. Navigate to "My Orders":

Once logged in, look for the "My Orders" section. It might be on the main menu, your Account page, or under a "My Account" or "Orders" tab.

On the Shein app, you might find it by tapping the menu icon (three horizontal lines) and then selecting "My Orders."

3. Explore Your Order History:

  • You'll see a list of all your past and current Shein orders.
  • Each order will display information like order number, date, status, and total amount.
  • You can click or tap on an individual order for more details.

4. Order Details:

  • Clicking on an order will reveal its specific contents, including item names, images, quantity, and individual prices.
  • You'll also see the chosen shipping method, estimated delivery date, and tracking information (if available).
  • Depending on the order's status, you might have options to cancel, return, or track the package.

5. Additional Features:

  • Some features may vary depending on your location and the app version.
  • You might be able to reorder items from past orders, rate and review purchases, or manage your saved addresses.

Conclusion On SHEIN Checkout Not Working

With this guide in hand, you're now equipped to tackle those Shein checkout hurdles and snag your fashion finds with confidence.

Remember that these steps might not yield immediate results, but persist with a calm and methodical approach. And if all else fails, a friendly chat with Shein's customer service can work wonders.

SHEIN also allows you to access your orders through your shein account. With these steps above, you can easily access your Shein orders, track their progress, and manage your shopping history.