SHEIN Return Without Original Packaging [ A Comprehensive Guide]

shein return without original packaging

SHEIN is a global online fashion and lifestyle retailer, often categorized as a fast fashion company. This fashion giant allow you to shop with them using either their website or mobile app.

After shopping at SHEIN and making payments through any of their acceptable payment options, you will be permit to choose you desired shipping method.

SHEIN permit two main types of shipping methods; express and standard shipping methods. Some times, SHEIN offer free shipping on deliveries greater than a certain threshold value, and also provides you with  coupon codes for discount.

In case where your items arrive your shipping location and it is not what you ordered, Shein return policy allows you return items back to SHEIN within a required time frame and items must be unused, unwashed, undamaged, and with all tags attached.

Note that, returning items to SHEIN without the original packaging isn't officially allowed according to the SHEIN return policy. However, situations can arise where you will have to return items to shein without the original packaging.

This article will act as a guide your SHEIN return without original packaging.

SHEIN Return Without Original Packaging

According to SHEIN's return policy, returning items without the original packaging is technically not allowed. However, there might be some workarounds depending on your specific situation.

Keep in mind that it is risky to return items to shein without the original packaging. Your return might be rejected or face processing delays.

Some possible workarounds use at  your own discretion include:

  • Contact SHEIN Customer Service: Explain your situation and see if they offer alternative solutions. They might provide specific instructions or waive the packaging requirement in exceptional cases.
  • Use Secure Alternative Packaging: Find sturdy packaging that protects the item. Clearly label it with your return information and ensure it complies with shipping regulations.
  • Take Extra Care: Document the item's condition with photos before packing. Explain the lack of original packaging in your return request and emphasize the item's good condition.

These are not guaranteed methods, and ultimately, SHEIN has the final say in accepting your return.

After doing the above, proceed to initiating a return. Here's how to initiate a return to SHEIN using the SHEIN mobile app:

  1. Open the SHEIN app and log in to your account.
  2. Tap on the "Me" icon in the bottom right corner of the app.
  3. Select "Orders" from the options.
  4. Choose the order containing the item(s) you want to return.
  5. Tap on "Return Item" at the bottom of the order details page.
  6. Select the item(s) you want to return by tapping the circle next to them.
  7. Choose a reason for your return from the provided options. Some reasons might require you to upload photo evidence.
  8. Select your preferred refund method: SHEIN Wallet or original payment method.
  9. Review the return summary and make sure all information is correct.
  10. Tap on "Submit Return" to finalize your request.
  11. SHEIN will review your request and send you a return label (printable or digital) within 24 hours.
  12. Pack the item(s) securely in suitable packaging, ensuring they are unused, unwashed, undamaged, and with all tags attached. Attach the return label to the package.
  13. Drop off the package at a designated return location based on the instructions provided by SHEIN. You can also arrange self-sending in some regions.

Be aware of the facts that:

  • You can track the status of your return within the "Return" section of your SHEIN app.
  • You generally have 15 days from the delivery date to request a return (some regions have different timeframes).
  • You are responsible for return shipping costs unless the item is faulty or you received the wrong item.
  • Processing time for refunds is usually 5-7 business days after your return arrives at the warehouse.

Return Period On SHEIN

SHEIN's return period varies depending on your location, so it's crucial to check their specific policy for your region. Here's a breakdown:

Standard Items:

  • Most regions:15 days from the delivery date to request a return or exchange.
  • UK: 45 days from the date of purchase.
  • EU:30 days from the receipt of the item.


  • Most regions: 30 days from the delivery date.


  • Some items like Bodysuits, lingerie, swimwear, and jewelry may have shorter or no return windows.
  • Event/DIY/pet supplies might also have different return policies.

Are SHEIN Returns Free

Whether SHEIN returns are free depends on a few factors, including:

Your location

  • First Return: Generally, in most regions, your first return within an order is free. You will receive a return label from SHEIN, and you won't be charged for using it. However, some regions like Canada and Europe have different conditions.
  • Subsequent Returns: If you want to return additional items from the same order, some regions like the US charge a fee for using the SHEIN return label for subsequent returns within that order. This fee usually ranges from $4.50 to $7.99 depending on your location.

Return Reason:

Faulty item or received wrong item: If you receive a faulty item or the wrong item, SHEIN usually covers the return shipping costs regardless of your location.

Using your own shipping method: You can always choose to return items using your own shipping method and carrier. In this case, you'll be responsible for the shipping costs regardless of the reason for return.

SHEIN Return Address

SHEIN return address varies depending on your location and the type of return you are initiating. After initiating a return flowing the 13 steps above, SHEIN will provide you with a printable or digital return label after you submit your return request.

This label will have the specific return address you need to use. The return address varies depending on your region:

  • US: SHEIN typically partners with a local logistics company (e.g., PFS Returns) for returns. The address on your label will reflect this.
  • UK: Returns are typically sent to a UK-based address.
  • EU: Returns might be directed to a warehouse within your country or a designated EU return center.
  • Other Regions: SHEIN often has local return partnerships or designated return centers in various countries.

Note better: Do not send returns to the address on your shipping label. This is not the return address and will likely delay your return. The shipping label is different from your return label.

Shein Return Label Not Showing [What To Do]

If you're unable to see the SHEIN return label after following the usual steps, there are a few things you can try:

1. Double-check your steps:

  • Ensure you are logged in to the correct SHEIN account associated with the order.
  • Verify you've selected the correct order and items for return.
  • Confirm you've chosen the "Return Label (Printer Required)" option.
  • Try clearing your browser cache and cookies, then attempt the process again.

2. Technical troubleshooting:

  • Check if your internet connection is stable and try refreshing the page.
  • Use a different web browser or device to access your SHEIN account and initiate the return.
  • Disable any ad blockers or extensions that might be interfering with the website.

3. Contact SHEIN customer service:

If none of the above solutions work, reach out to SHEIN customer service for further assistance. You can contact them through:

  • Live chat: Available on the SHEIN website and app during business hours.
  • Email: Submit a request through their online form at [URLshein return policy ON]
  • Phone: Call +1-800-985-0329 (toll-free in the US and Canada) or their international number based on your location.

Final Thought On SHEIN Return Without Original Packaging

While I understand the desire to find alternate solutions, I cannot definitively encourage returning items to SHEIN without the original packaging as it violates their official policy. Doing so carries risks and may result in the rejection of your return or processing delays.

Consider contacting SHEIN Customer Service to explain your situation and see if they offer alternative solutions due to extenuating circumstances.

Use Secure Alternative Packaging to ensure it protects the item well and complies with shipping regulations. Clearly label it with your return information.

Take Photos and Document of the item(s) in pristine condition before repacking. Clearly explain the lack of original packaging in your request, emphasizing the item's excellent condition.

However, carefully weigh the risks and follow SHEIN's guidelines for the smoothest return process.